1.Before making a request
If possible, include the Data Identification ID for the installation you want deleted. This is an internal identifier used to locate the correct server data; it is not an email address or a named account.
- Where to find it in the app
- Settings > Game Information
At the bottom of the screen, you can view the full ‘Data Identification ID’ and use the copy function.
2.How to request deletion
Send your request to the email address below. The email link automatically fills in the recommended subject line.
- Deletion request email
- 4ltree.service@gmail.com
- Recommended subject
- NULL PLAYING 데이터 삭제 요청
Include in your email
- The full Data Identification ID, if known
- A statement that you want your NULL PLAYING server data deleted
- An email address where you can receive a reply if additional verification is needed
3.Data that will be deleted
After confirming the relationship between the requester’s Data Identification ID and the server data, the following Supabase data is covered by the deletion request.
Supabase anonymous auth user | The anonymous authentication user created internally for the installation |
|---|---|
user_profiles | Device and app profile linked to the anonymous user |
ranking_entries | Character ranking entries linked to the anonymous user |
app_session_logs | Detailed app session records linked to the anonymous user |
app_session_daily | Daily session aggregates linked to the anonymous user |
4.Records that may not be deleted immediately
The following records may not be deleted with the account data or may be retained separately for a necessary period.
| Inquiry emails and handling records | May be retained as needed to receive the request, verify identity, report the outcome, and handle disputes. |
|---|---|
| Legally required records | The minimum records needed to comply with law, respond to authorities, or establish, exercise, or defend legal rights may be kept for the legally required period. |
| Security records | The minimum records needed to investigate or prevent abuse, fraud, or attacks and protect service integrity may be kept for a reasonable period. |
Separately retained records are used only for the relevant retention purpose and are securely deleted when that purpose or required period ends.
5.Process and time frame
- Receive the deletion request by email
- Confirm the connection between the Data Identification ID and server data
- Request the minimum additional identification information only when necessary
- Delete the covered Supabase anonymous user and linked data
- Reply with completion or the reason for any limitation
If the request is complex or requires additional legal or security review, processing may take longer. We will email you with the reason for the extension and the expected completion date.
6.Privacy policy and contact
For complete information about the data NULL PLAYING processes, external processors, general retention standards, and user rights, read our Privacy Policy.
- Contact email
- 4ltree.service@gmail.com